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Tips & FAQ

Got questions? We’ve got answers. Below are some of the most common questions we receive from customers. If you don’t see your question answered below, feel free to contact us directly.

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Frequently Asked Questions

How long will my repair/service take?

Most repairs take 2-3 days, but we do offer a 24-hour priority service (provided we can get the parts in time). If we need to order parts, we typically can get these delivered the next day. We know your time is valuable and we understand that every moment without your computer is a moment of lost productivity, so we will always try to get it back to you as quickly as possible.

How much will my repair cost?

We are honest and up-front, and we value your time, your money, and your trust. To that end, we will always offer you a fixed and fair price before starting work. In the event we need to diagnose the problem first, we will include any special considerations or extensive repair expectations in our quote. The last thing we want is for you to be surprised by the bill after the work is done; we want you to know exactly what your repair will cost before we start.

Why choose Computer Repair Plus over a large corporate chain?

We offer personal, boutique level customer service with world-class customer care and personalized attention to your specific needs. You will speak directly to the person working on your computer, and your situation will be taken seriously from the moment you open a dialogue with us. Our repairs are done with remarkably quick turnaround, and we don’t send anything away to service centers. Consequently, we don’t have to quote 5+ days for repairs. We don’t charge any upfront costs, and you only pay for work once it’s completed. We don’t know about you, but we think that sounds a lot better than an automated customer care line, or waiting for weeks in limbo-land for your repair to be finished.

Can you replace cracked/damaged laptop screens?

Absolutely! Replacing a broken screen is a great budget friendly option, much cheaper than buying a brand new laptop. Contact us for a quick quote today. We have the majority of laptop screens in stock and can usually replace your screen the same day.

I’m worried about my data - is it safe?

With Computer Repair Plus, you can rest assured your data is 100% safe, secure and protected at all times, throughout every step of the repair process. We conform to the Data Protection Act and any data we hold is in strict confidence. We perform work for a number of local businesses, including solicitors and high street shops, and we understand how important your personal data is. Any customer data that is stored is always stored with password protection and in encrypted format. As an extra precaution, we do advise that you make a backup of any data on your computer prior to any work being undertaken. We’re happy to discuss your backup options with you if needed.

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