Privacy Policy for Computer Repair Plus

Name: Computer Repair Plus
Price range: $$

Effective Date: August 1, 2026

1. Who We Are

Computer Repair Plus (“we,” “us,” or “our”) is an electronics repair business providing computer, laptop, smartphone, tablet, and related device services, including diagnostics, repair, data recovery, data transfer, remote support, and related customer care services.

2. Information We Collect

We may collect personal information from you in the following ways:

In-store: Name, phone number, email address, mailing address, device information, service history, and payment details when you request diagnostics, repairs, data recovery, data transfer, or other services.
Online: Name, email address, phone number, device details, and any other information you submit through website forms, quote requests, appointment requests, chat tools, or customer service inquiries.
Remote Support: Device access credentials, login credentials, and related technical information, but only with your explicit authorization and only as needed to perform requested support services.
Device Buy/Sell/Trade: Identification, contact information, transaction details, and any information required for lawful recordkeeping.
Data Recovery and Data Transfer Services: Access to files, folders, media, contacts, communications, system information, storage devices, and other data located on your devices, but only to the extent necessary to complete the service you requested.
SMS/Communications Data: If you opt in to receive text messages from us, we may collect and maintain your mobile phone number, consent records, messaging preferences, delivery records, opt-out history, and message content as needed for customer care, service-related communications, and compliance.
Website Usage Information: IP address, browser type, device type, operating system, referring URLs, pages visited, time spent on pages, cookie identifiers, and similar usage information collected through cookies and similar technologies.

3. How We Use Your Information

We use your information only for legitimate business purposes related to the services you request from us, including to:

provide diagnostics, repair, data recovery, data transfer, remote support, and related customer care;
communicate with you regarding estimates, approvals, appointments, repair progress, service updates, parts availability, warranty matters, invoices, receipts, and follow-up support;
process payments and maintain transaction and accounting records;
verify identity, prevent fraud, detect unauthorized activity, and protect our systems, staff, customers, and business operations;
improve our services, internal operations, website functionality, and customer experience;
maintain legal, tax, accounting, warranty, and compliance records; and
comply with applicable laws, regulations, court orders, and lawful requests.

We do not sell your personal information.

We do not use your personal information for purposes materially different from those described in this Privacy Policy without updating this Privacy Policy first.

If you provide your phone number, we may use it to contact you for customer care and service-related communications only, including SMS/text messages where you have opted in or otherwise consented as permitted by law. We do not use SMS/text messaging for promotional or marketing purposes.

4. Data Recovery and Data Transfer Practices

We understand that device repair, data recovery, and data transfer work may involve access to sensitive information. Accordingly:

We handle customer devices, credentials, and data with strict confidentiality.
We do not access, review, use, disclose, or copy your files except as reasonably necessary to diagnose issues, perform the requested service, verify service completion, or provide related support.
Recovered or transferred data is provided only to you or your authorized representative.
Temporary working copies of recovered or transferred data, if created during service, are retained only for the minimum time reasonably necessary to complete the service and confirm successful delivery.
We do not retain recovered or transferred customer data after service completion unless:
- you expressly request that we do so;
- retention is reasonably necessary to address a support issue, dispute, or warranty matter; or
- retention is required by law.

You are responsible for maintaining your own backup copies unless we expressly agree otherwise in writing.

5. How We Share Your Information

We do not sell, rent, or trade your personal information.

We disclose personal information only in the limited circumstances below:

to service providers, contractors, and vendors that help us operate our business and only to the extent reasonably necessary for them to perform services on our behalf;
to payment processors, shipping providers, software vendors, technical support platforms, communications providers, warranty partners, and similar providers as necessary to complete your requested service or transaction;
to law enforcement, regulators, courts, government authorities, or other third parties when required to comply with applicable law, legal process, or enforceable governmental request;
to protect our rights, property, safety, or the rights, property, or safety of our customers, staff, or others; and
in connection with a merger, acquisition, financing, asset sale, business reorganization, or similar business transaction, subject to applicable confidentiality and legal requirements.

No Mobile Information Sharing for Marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, consent records, and related personal information will not be shared with any third parties except aggregators, carriers, platform providers, and vendors that are necessary to deliver, support, and document text messaging services.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include:

secure payment processing;
restricted access to customer information and device data;
encrypted or otherwise secured remote support sessions where available;
secure handling and deletion of temporary data copies;
password and access controls for internal systems; and
physical security measures at our business locations.

No method of transmission over the internet, wireless network, or electronic storage system is completely secure. As a result, we cannot guarantee absolute security, but we take commercially reasonable steps to protect the information we handle.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

ensure core website functionality;
remember your preferences;
analyze website traffic and performance;
improve website usability; and
support analytics and advertising activities where enabled.

You can control cookies through your browser settings and, where available, through our website cookie consent tools. Disabling certain cookies may affect site performance or functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including service completion, payment processing, warranty support, fraud prevention, dispute resolution, business operations, and compliance with legal obligations.

Customer device data, recovered files, transferred files, access credentials, and temporary working copies are retained only for the minimum time reasonably necessary to complete the requested service and are deleted, destroyed, or rendered inaccessible when no longer needed, unless:

you request longer retention;
retention is reasonably necessary for a support issue, dispute, or warranty matter; or
retention is required by law, regulation, or valid legal process.

Business records such as invoices, receipts, payment records, and transaction documentation may be retained for longer periods as required for tax, accounting, warranty, fraud prevention, and legal compliance purposes.

9. Your Rights and Choices

Subject to applicable law, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete personal information;
request deletion of personal information, where legally permitted;
withdraw consent where processing is based on consent;
opt out of text messages by replying STOP to any SMS message; and
request information about how your personal information is used and shared.

To exercise these rights or make a privacy-related request, contact us using the information below. We may take reasonable steps to verify your identity before fulfilling certain requests.

10. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to review and delete the information where required.

11. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Computer Repair Plus. These messages are limited to customer care and service-related communications only, including appointment reminders, service updates, repair status notifications, estimates, approvals, billing notifications, and follow-up support. Message frequency varies. Message and data rates may apply. See privacy policy at https://repaircom.net/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

Additional SMS terms:

SMS consent is not a condition of purchase.
We use SMS only for the customer care and service-related purposes described at the time of opt-in and in this Privacy Policy.
We do not use SMS for promotional or marketing purposes.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us using the contact information below.
We may maintain records of SMS consent, delivery records, and opt-out requests as reasonably necessary for compliance, customer support, and business records.

12. Changes to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or services after an updated Privacy Policy is posted constitutes acceptance of the updated terms, to the extent permitted by law.

13. Contact Us

For privacy questions, requests, or concerns, contact:

Computer Repair Plus
Email: info@repaircom.net
Phone: (979) 985-3388
Address: 3601 E 29th St #14, Bryan, TX 77802